CRM Performance Manager

Job Description

Join Trader Interactive as a CRM Performance Manager! Lead a portfolio of CRM customers, enhancing engagement, boosting performance, and ensuring retention. Deliver impactful business reviews with clear ROI metrics. Drive CRM adoption with training, insights, and workflow optimizations. Manage retention, identify upsell chances, and work with Sales to broaden our impact. Stay ahead of market trends and find chances for Trader Interactive product integration.

Qualifications

1. 5+ years in SaaS Customer Success, Account Management, or CRM consulting. 2. Proven ability to drive retention and expand revenue. 3. Strong executive presence and influence with decision-makers. 4. Experience in training and performance optimization programs. 5. Data-focused mindset with KPI interpretation skills. 6. Solid commercial acumen and revenue ownership experience. 7. Preferred experience in automotive, powersports, RV, marine, or dealership SaaS. 8. Preferred CRM systems and workflow automation skills. 9. Preferred familiarity with benchmarking frameworks and analytics. 10. Preferred background in consultative selling or revenue operations.

Benefits

- Inclusive, supportive work environment. - Flexible leave options. - Up to 31 days of paid time off in year one. - LinkedIn Learning access for ongoing education. - Comprehensive benefits package: medical, dental, vision. - 401K with company match. - Wellness program.