Contact Center Representative

Job Description

Join our team as a Contact Center Representative! You'll be providing outstanding inbound customer support, resolving banking inquiries with efficiency and professionalism. Engage customers through various channels, including live chat, phone, email, and SMS, guiding them through consumer banking services with a problem-solving approach. Take ownership of customer concerns, resolve issues at the first point of contact, and escalate when necessary. Ensure accuracy in all customer transactions, especially in digital banking. Participate in performance and development activities to improve and act as a brand champion, both internally and externally.

Qualifications

1. High School Diploma or GED. 2. Minimum of 1 year of experience in Retail, customer service, banking, or contact center experience is favored. 3. Ability to navigate computer systems and applications with speed and accuracy. 4. Digital literacy across smartphones, tablets, and laptops. 5. Exceptional listening skills and a curiosity for helping customers. 6. Strong relationship management skills to explain complex banking concepts. 7. Positive and energetic demeanor with excellent communication skills. 8. Able to communicate financial information clearly to a wide range of customers. 9. Team-oriented with the ability to work in a fast-paced, challenging environment. 10. Experience handling confidential information is preferred. 11. Proficiency in standard corporate productivity tools. 12. Ability to adhere to a flexible work schedule, including weekends and holidays. 13. Must be onsite for training, meetings, and applicable events.

Benefits

- Health and well-being benefits. - Savings and retirement programs. - Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO). - Banking benefits and discounts. - Career development. - Reward and recognition.