Client Engagement Manager

Job Description

Engage directly with clients, leading discovery interviews, conducting compliance assessments, and performing asset audits to ensure top-tier execution across all implementation projects. Manage the financial well-being of your account portfolio, including margin control, scope adjustments, and change orders, while ensuring accurate revenue forecasts. Co-lead Quarterly Business Reviews (QBRs) with Sales teams, contribute to account planning, and facilitate executive engagement. Supervise delivery across various clients and simultaneous workstreams, managing escalations and ensuring high-quality outcomes that meet internal SLAs. Work with Sales during the pre-sale phase, contributing to Statements of Work (SOWs) to ensure realistic and achievable service delivery. Develop and nurture client relationships to identify expansion opportunities, collaborating with Sales to shape renewal strategies and support upsell discussions.

Qualifications

1. Extensive experience in client delivery, preferably within a professional services context. 2. Strong abilities in problem-solving and analytical thinking. 3. Demonstrated leadership and mentoring skills. 4. Proven client relationship management skills, including QBR leadership and conflict resolution. 5. Experience coordinating multiple workstreams to ensure timely, quality execution. 6. Excellent presentation capabilities for internal and external stakeholders. 7. Knowledge of creative services, brand identity processes, or digital asset management is beneficial.

Benefits

- A corporate bonus will be offered as part of this role.