Business Analyst IV

Job Description

As a Business Analyst IV, you will: - Provide solutions that help attain business outcomes. - Be responsible for helping the team's operational support strategy by working directly with service owners and engineers. - Catalogue and assess services, document support designs, prioritize, and implement processes to support applications. - Identify business process gaps and scale current client systems to fill them. - Conduct quantitative/ qualitative data analysis using various tools and functions. - Analyze complex business problems that can be solved through change management or system automation. - Manage information and applicable supporting documents and dashboards. - Generate charts and reports as required to demonstrate metric and KPI trends. - Take the lead on working with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems. - Lead work with client stakeholders to improve, automate and align business data with current client processes. - Curate and maintain related support documentation and runbooks (Self-help articles, macros, training material, support flows, other documentation). - Perform other duties as required.

Qualifications

To qualify for the Business Analyst IV position, you should have: 1. A bachelor’s degree (B.S/B.A) from a four-year college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience. 2. Ability to network with key contacts outside your own area of expertise. 3. Ability to determine methods and procedures on new assignments and may coordinate activities of other personnel. 4. Excellent documentation, writing, organization, and verbal communication skills. 5. SQL scripting and usage skills. 6. Ability to read and create technical documentation. 7. Understanding of project management principles. 8. Excellent organization skills and ability to adapt to a rapidly changing work environment. 9. Ability to create metrics in various systems. 10. Knowledge of various programming languages. 11. Education in Statistics.

Benefits

As a Business Analyst IV, you will enjoy these benefits: - Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace. - Education Assistance. - Dedicated management to provide you with on-point leadership and care. - Numerous on-the-job perks. - Market-competitive compensation and insurance, health, and wellness benefits.