Business Analyst, Creatio

Job Description

We are looking for a Business Analyst to work on CRM solutions in AI and automation consulting. In this role, you will: - Gather and document business and functional requirements from stakeholders. - Translate requirements into clear user stories, epics, and acceptance criteria. - Analyze customer data and usage to identify insights and improvement opportunities. - Map and optimize business processes and customer workflows. - Model and support implementation of process automation. - Collaborate with technical teams to deliver CRM solutions and customizations. - Configure and customize solutions using no-code / low-code tools. - Validate system designs and implementations against business requirements. - Engage with clients to support adoption and resolve delivery challenges. - Lead or support client training and onboarding. - Operate within an agile delivery model and participate in sprint activities.

Qualifications

To be successful in this role, you should possess the following: 1. Bachelor’s degree in Business, IT, or a related field; certifications in CRM platforms or customer success management are advantageous. 2. 3-5 years of experience as a Business Analyst, particularly with customer success and CRM solutions. 3. Strong understanding of Customer Success principles and CRM systems, with a preference for Creatio. 4. Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes. 5. Strong communication and interpersonal skills for collaborating with both technical teams and business stakeholders. 6. Experience working with enterprise clients. 7. Experience with data analysis, reporting tools, and presenting insights to drive business decisions. 8. Ability to manage multiple projects and prioritize tasks effectively. 9. Strong analytical skills to drive customer success outcomes. 10. Experience in process mapping and identifying areas for improvement. 11. Excellent written and verbal communication skills for diverse audiences. 12. Problem-solving abilities with a focus on customer-centric solutions. 13. Strong project management skills with attention to deadlines and quality. 14. A customer-first mindset to align solutions with business goals. 15. Technical acumen with knowledge of low-code platforms and system integrations. 16. Meticulous attention to detail in documentation and solution delivery. 17. Experience with Jira or DevOps.

Benefits

Benefits of working at Bits In Glass: - Competitive salary - Flexible work environment - Professional development opportunities