Bilingual Service Desk Analyst – Fluent Spanish

Job Description

We are looking for a Bilingual Service Desk Analyst fluent in Spanish to join our team. This role involves handling tickets and providing first-level support to users. The successful candidate will ensure prompt resolution of incidents and service requests. Key responsibilities include registering, triaging, monitoring, and escalating tickets while providing remote support in both Portuguese and Spanish. Join us to deliver excellent support and contribute to a positive user experience.

Qualifications

1. Fluent Spanish 2. Previous experience in Service Desk, Technical Support, or Help Desk environments. 3. Strong verbal and written communication skills. 4. Familiarity with user support and ticketing tools. 5. Knowledge of Windows, Office 365, and basic hardware and software support.

Benefits

- Meal allowance or meal voucher. - Discounts on courses, universities, and language schools. - Access to the Stefanini Academy: a platform with free, up-to-date online courses with certificates. - Mentoring opportunities. - Benefits club for medical consultations and exams. - Health insurance coverage. - Dental insurance coverage. - Discounts and perks at partner establishments. - Travel club memberships. - Pet care benefits through an employee pet care program.