AR Billing Specialist

Job Description

Manage day-to-day Accounts Receivable operations for the US and Canada regions, covering invoicing, collections, cash application, dispute resolution, and customer account reconciliations. Handle AR processes in a SaaS or recurring revenue environment, with a strong focus on subscription-based billing. Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to promptly resolve discrepancies. Act as a responsive point of contact for customer billing inquiries, offering clear, professional, and timely support to US /CA clients. Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution. Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables. Support audit and compliance requests by organizing and maintaining proper documentation and records. Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow.

Qualifications

1. Bachelor’s degree in Accounting, Finance, or a related field. 2. Minimum 3 years of experience in Accounts Receivable, preferably within a technology or SaaS environment. 3. Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities. 4. Strong exposure to subscription-based billing and AR processes in a SaaS or recurring revenue environment. 5. Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones. 6. Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines. 7. Demonstrated ability to resolve billing issues and streamline receivables processes. 8. Willingness and ability to work a night shift schedule aligned with PST/PDT business hours to support US & Canada operations.

Benefits

- Flexible hybrid working environment - Learn from some of the best engineers and creatives, joining a diverse team - Become an owner, with shares (equity) in the company, if Heidi wins, we all win - The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups - If you have an impact quickly, the opportunity to fast track your startup career!