Analista de Sucesso do Cliente Pleno

Job Description

As a Customer Success Analyst, you will: Prioritize clients based on risk and potential. Develop action plans for each client. Manage a portfolio with a focus on results. Analyze key metrics like CPL, Cost per Appointment, and Commercial Conversion in detail. Identify bottlenecks in Marketing, Customer Service, and Sales. Conduct monthly meetings with clients. Translate data into clear guidance. Align strategy with expectations. Take action to prevent churn. Create a reversal plan for at-risk clients. Monitor critical clients closely. Identify real upsell opportunities. Lead growth presentations. Work on increasing average ticket size. Ensure internal team delivers. Guarantee alignment between traffic, copy, and sales.

Qualifications

Key requirements for this role: 1. Knowledge of customer relationship management (CRM). 2. Understanding of key metrics such as ROI, LTV, and NPS. 3. Organization skills to manage multiple accounts. 4. Proactive problem-solving skills. 5. Ability to interpret digital marketing data and transform it into practical actions. 6. Focus on results and customer retention. 7. Clear and consultative communication skills. 8. Knowledge of digital marketing. 9. Strong organizational and prioritization skills. 10. Ability to perform upsell, cross-sell, and renewal activities through sales presentations.

Benefits

- Bonus - Flexible hours - Career plan - Home Office