Advanced Specialist, Customer Success

Job Description

Take on a crucial role in ensuring the smooth operation of our services. You will provide direct, hands-on operational assistance to designated schools. Assist schools in understanding our systems and processes, offering clarity and guidance. Develop and sustain strong working relationships with school administrators. Keep track of operational requests and project statuses, ensuring timely resolution and updates.

Qualifications

1. Bachelor's degree in Education, Business or a related field. 2. Proven experience in project management. 3. Excellent cross-functional coordination abilities. 4. Skills in change enablement and continuous process improvement. 5. Strong customer service skills and experience.

Benefits

- This position includes eligibility for Pearson’s annual incentive program.