Account Manager – E-commerce

Job Description

The Account Manager is responsible for managing assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns aimed at boosting conversions and sales. This involves managing the client-agency relationship, developing and executing marketing strategies, handling client communications, writing reports, and communicating client needs to the team. The goal is to assist clients in meeting their revenue goals using the company's products and services. Responsibilities include: - Managing and ensuring the effective execution of client marketing campaigns. - Building and maintaining strong client relationships. - Planning, developing, and executing marketing strategies (email, SMS, pop-ups, flows). - Ensuring client needs and expectations are met. - Improving email marketing results for clients. - Collaborating with team members to promptly address client requests. - Working with marketing professionals to deliver high-quality campaigns. - Regularly communicating with clients, including leading meetings. - Analyzing data to understand consumer demographics and trends. - Reporting on email marketing campaign performance. - Maintaining high work standards and meeting KPIs. - Preventing client churn. - Troubleshooting client satisfaction and campaign performance issues. - Working effectively with various client types with minimal supervision. - Participating in team calls and training sessions. - Acting as a liaison between clients and cross-functional teams. - Identifying opportunities to expand services offered to clients. - Using data analysis to create targeted campaigns. - Discovering industry best practices. - Assisting with internal service-related needs. - Reporting to Account Managers’ Leads, Head of Account Managers, and Service Director.

Qualifications

1. At least 12 months of experience in digital marketing, with 6 months in email marketing. Preference for experience with remote teams and account management. 2. Proven track record of success in a leadership role, leading creative teams to deliver quality work. 3. Ability to work independently without compromising work standards. 4. Highly accountable, responsive, and able to meet deadlines. 5. Aptitude for working with people, problem-solving, and critical thinking. 6. Growth and results-driven mindset, receptive to constructive criticism. 7. Remote work experience is a major advantage. 8. Excellent interpersonal skills for communicating with clients and marketing professionals. 9. Great problem-solving skills for resolving client issues. 10. Ability to learn and adapt quickly, with excellent time management, focus, productivity, and efficiency. 11. Knowledge or experience with email marketing, e-commerce, or Klaviyo is a plus. 12. Familiarity with working autonomously and managing time. 13. Availability and responsiveness during office hours (Mondays to Fridays between 3-6 PM BCN time). 14. Consistent work of 30-35 hours per week (140 hours per month). 15. Stable internet connection, laptop/PC, and ability to attend virtual video conferences. 16. Excellent verbal and written English communication skills. 17. Open to receiving and giving constructive feedback.