Account Executive, Client Success Manager – Behavioral Health

Job Description

As an Account Executive and Client Success Manager, you'll be the main contact for our clients, building strong, lasting relationships. You will communicate regularly with clients to understand their needs and address any issues related to revenue cycle management (RCM). You'll also proactively identify and resolve potential challenges, working with clients to streamline operations, improve billing accuracy, and increase revenue collection, ensuring compliance with regulations. You'll monitor key performance indicators, deliver client-specific reports with insights on revenue trends, and use data to drive process improvements and enhance profitability. Additionally, you'll investigate and resolve escalated billing issues, collaborate with internal teams, and stay updated with industry trends to optimize the RCM workflow and contribute to internal documentation.

Qualifications

1. Bachelor’s degree in healthcare administration, Business, Finance, or a related field, or equivalent industry experience. 2. Relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP) are preferred. 3. Minimum of 3 years of experience in Revenue Cycle Management or related healthcare finance roles. 4. Experience in Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM is highly desirable. 5. Proven experience in managing client relationships effectively. 6. Comprehensive understanding of healthcare billing, coding, compliance, and insurance processes. 7. Experience with UB‑04 facility billing, including institutional claims, revenue codes, and payer‑specific billing requirements, is preferred but not mandatory. 8. Ability to analyze complex data and provide actionable insights for improvement. 9. Strong communication, negotiation, and interpersonal skills; ability to work independently and collaboratively. 10. Exceptional customer service skills with the ability to build strong client relationships for satisfaction and retention. 11. Proven ability to handle high-pressure situations and address client escalations professionally. 12. Exceptional problem-solving skills and keen attention to detail. 13. Ability to prioritize and manage multiple demands in a fast-paced, client-focused environment. 14. Ability to communicate effectively with diverse groups, including managers, staff, physicians, patients, and clients. 15. Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills. 16. Experience leveraging data analytics and technology to enhance efficiency and accuracy. 17. Adaptability to changes in regulations, technologies, and industry trends to adjust revenue cycle strategies.