Account Director

Job Description

As an Account Director, drive client business strategy, KPIs, and measurement framework. Develop a deep understanding of all aspects of the POD’s functions (creative, influencer, data, strategy & account management/pm). Act as the final decision-maker for all client work. Champion best-in-class creative output and excellence for the POD. Balance creative excellence with operational discipline. Define POD priorities and oversee project delivery and timeline management across all POD workstreams. Take ownership of POD performance reporting and guarantee accountability for results. Implement operational rigor to optimize resource management, workflow efficiency, and process improvements. Enhance client experience throughout the full business/project cycle. Centralize day-to-day client communication and relationship management. Steer client input briefs and ensure accurate routing and execution. Own and manage the Scope of Work (SOW) process. Encourage cross-functional collaboration between POD, Group Lead, and Centers of Excellence teams (COEs). Step into or source coverage for cross-functional responsibilities as needed. Ensure the integrity of work by identifying challenges and proactively finding solutions. Review and approve all deliverables and outputs to ensure they meet accuracy and excellence standards. Foster agency-wide collaboration across all disciplines to maintain the integrity of the POD model. Identify opportunities for internal centers of excellence to enhance POD performance, processes, and quality standards. COEs include, process & delivery, production & design, business operation, innovation & technology, new business & growth, operations, ideation & storytelling, platforms, people & culture. Implement operational rigor to ensure efficient business performance, overseeing workflow optimization and process implementation. Support burn report and utilization reviews, proactively flagging resource needs or fluctuations. Oversee and track high-level budgets, vendor spend, and campaign investments.

Qualifications

1. 7-10+ years of experience in social media marketing, digital advertising, or integrated marketing, with expertise in full-funnel social campaigns across paid, organic, influencer, and content marketing. 2. 4+ years in leadership roles, managing cross-functional teams (social strategy, creative, influencer, paid media, data, and community engagement). 3. Proven ability to drive client business strategy, ensuring social-first KPIs, audience insights, and measurement frameworks are embedded into execution. 4. Deep understanding of platform algorithms, performance marketing, and content engagement strategies. 5. Strong experience in social media-driven brand storytelling and ensuring alignment with client business objectives. 6. Expertise in operational rigor, workflow optimization, and cross-functional collaboration within the POD. 7. Experience managing senior-level client relationships, overseeing social media roadmaps, campaign execution, and long-term growth strategies. 8. Financial management expertise, including budget oversight, media spend allocation, and efficiency tracking (burn reports, utilization, and OOP tracking). 9. Highly adaptable and solutions-focused, with experience in crisis management, change leadership, and evolving industry shifts. 10. Experience in Asana or similar project management tools.

Benefits

- 100% employer contribution for health (base plan), vision, and dental - 401K Retirement Plan with Company Match - Short and Long Term Disability - Life Insurance & AD&D - Paid Parental Leave - Fully-Remote Agency - Unlimited Paid Time Off - Take-As-You-Need Paid Time Off - Take-As-You-Need Paid Mental Health Days - 10 days minimum required off per year - Company Paid Holidays + More - Week-Long Winter Agency Closure - Support for continued education - New Business Referral Bonus - Movement Journey Program - Stipend for personal growth - Health and Wellness Program - WeWork Membership - Positive Impact and Diversity, Equity, and Inclusion (DEI) Committees - Employee Resource Groups